Shipping policy

Processing time: All orders are processed within 1–2 business days before dispatch.

Delivery time: Most UK orders arrive within 5 working days of dispatch. International delivery times vary by destination, typically 7–14 working days. Some orders may take longer depending on customs processing, weekends, and public holidays.

Shipping cost: Free shipping on every order, worldwide, no minimum spend.

Personalised items: Personalised products (embroidered names) require additional production time before dispatch — please allow extra time beyond the standard delivery window above.

Customs and import charges: International orders may be subject to customs duties, taxes, or import fees charged by your country. These are the responsibility of the customer and are not included in the price of your order or shipping cost.

If your order hasn't arrived within these windows, contact us at hello@kalmerkid.com and we'll look into it.